Terms and Conditions
- All tours provided by Kiko Tours Limited are subject to these terms and conditions and any additional terms and conditions that may be provided by Kiko Tours Limited to the customer from time to time. Within these terms and conditions “you” or “your” refers to the customer and “we”, “us” and “our” refers to Kiko Tours Limited.
- All prices are in NZ Dollars and are inclusive of Goods and Services Tax (15%).
- Payment in full is required at the time of booking.
- A booking is confirmed (subject to availability) once received by us (via www.kikotours.co.nz , BookIt website, email, telephone or any other means). Once confirmed, bookings are non-transferable and are subject to our cancellation policy below.
- Cancellation Policy – Any cancellation by you of a confirmed booking made:
- within 24 hours of a tour shall be subject to a 100% cancellation fee;
- earlier than 24 hours prior to a tour shall be subject to a 25% cancellation fee.
- No Show – If you fail to report to the location notified to you by Kiko Tours Limited at the commencement time for your scheduled tour your booking may be subject to a 100% cancellation fee. Any refunds will be at the sole discretion of Kiko Tours Limited.
- We will endeavour to adhere to the advertised tour details, however you accept that we have the right to alter elements of any tour at our sole discretion due to operational requirements.
- We reserve the right to cancel or postpone a tour for any reason including, bad weather, staff illness, or mechanical or other technical problems. If we cancel a tour, we will provide you with a full refund.
- You acknowledge that, to the maximum extent possible under law, Kiko Tours Limited, its owners, directors and employees shall be excluded from all and any liability for injury, loss or damage to person or property resulting directly or indirectly from the provision of any tour.
- You acknowledge that Kiko Tours Limited shall not be responsible for any loss or damage to property (including personal property such as bags, money or personal items) brought on a tour organised by Kiko Tours Limited. Any personal property brought on a tour shall be at your own risk.
- You acknowledge that we may refuse entry or remove you from a tour if you or anyone in your care is behaving in a drunken, disorderly or inappropriate manner. This includes not following instructions given by the tour guide, which may lead to unnecessarily disturbing or harming wildlife, littering or placing yourself and/or others in possible or actual danger.
- These terms and conditions are governed by and shall be construed in accordance with New Zealand law. Any disputes shall be subject to the exclusive jurisdiction of New Zealand courts.
